Frequently Asked Questions

Answers to Common Questions

Want to know more about our store? To help you get your answers quickly, we’ve compiled a list of some of the most popular questions we’ve received along with our answers. If you need more information, get in touch.

What is Heal from Within?

Heal from Within is a wellness brand specializing in natural essential oils, creams and skincare remedies designed to support the body's natural healing process.

Are your products Organic and Natural?

Yes! Our products are made with natural, high-quality ingredients, and we avoid harsh chemicals, artificial fragrances, and preservatives.

Are your products safe for sensitive skin?

Our products are formulated with gentle ingredients, but we always recommend a patch test before full application to ensure no irritation occurs.

Do you offer products for children?

Yes! We have specially formulated kid-friendly essential oil blends and remedies that are gentle and safe for children. Check each product description for age recommendations.

Can I use essential oils if I am Pregnant or Nursing?

Some essential oils are safe for pregnancy, while others should be avoided. Always consult your healthcare provider before use.

How can I place an order?

You can order directly from our website by adding items to your cart and proceeding to checkout.

What payment methods do you accept?

We accept Credit/debit cards, American Express, Visa, Mastercard etc.

Do you offer international shipping?

Currently, we ship only in the United States and the states within, and delivery times vary by location.

How long does shipping take?

Orders are processed within 2-3 business days and typically arrive within 5-7 days (depending on location and shipping methods.

Can I track my order?

Yes! Once your order is shipped, you'll receive a tracking number via email.

What is your return policy?

We accept returns within 30 days if the item is unused and in original packaging. Due to hygiene reasons, we cannot accept returns on opened products.

How to request a refund?

Contact us at kjones@healfromwithinly.com with your order number and reason for return, if eligible, refunds will be processed within 3-5 days after receiving the returned item.

What if my order arrives damaged?

If your item is damaged or incorrect, please email kjones@healfromwithinly,com within 1-3 days of delivery with a photo of the issue, and we'll arrange a replacement or a refund.

How do I store essential oils?

Keep in cool, dark place away from direct sunlight and tightly sealed to maintain their potency.

Can I apply essential oils directly to my skin?

Some essential oils must be diluted before applying to the skin. Check product instructions or use carrier oil like coconut or jojoba oil.

Are your products tested on animals?

No! We are cruelty-free and do not test on animals.

Do you offer discounts or promotions?

Yes! we offer a referral program.

Do you have a loyalty program?

Yes! We do, where customers earn points for purchases, referrals.

Still have questions? We're happy to help! Email us at kjones@healfromwithinly.com or fill out a contact form on the website